SuperGold Member

Related Information

• How do I book a rental car with Moto Car Rental?

  The fastest and easiest way to book is on our website.

  If you prefer, you can email us your booking information at [email protected]

  If you want to talk to someone, you can call us toll free on:

  • 0800 656 564 from New Zealand

• Are Moto Car Rental’s prices all inclusive?

  Moto Car Rental has no hidden fees.

  Our prices are in New Zealand dollars (NZD) and include Goods and Services Tax (GST) at 15%, unlimited kilometres and standard third party and public liability cover.

• How do I pay for my rental car?

  When booking with Moto Car Rental, you don’t have to pay anything up front. However please give us a call or email us if you’d like to do so.

  Please note that we do NOT accept Cash as a form of payment.

  We accept:

  • Visa
  • Mastercard
  • American Express
  • Credit cards
  • Debit cards

  These cards must show the main driver's name, signature and card number, with the applicable logo. Cash, prepaid and reloadable debit cards, gift cards and Travel cards, are NOT accepted for payment or to use as a bond for security purposes. 

  A credit card transaction fee of 2.2% for Mastercard and Visa and 4% for American Express applies to the total rental charges including GST (but excluding any Airport and Ferry fees and the GST on these fees) where a credit card is used for payment.

  A minimum pre-authorisation of NZ$400* is required as security on all Mastercard and Visa debit card payments, and a NZ$200 security pre-authorisation is taken on all credit card payments. All holds on debit cards funds are released upon return of the rental car if no damage or fees are owing on the hire. It can take up to 7 working days for your bank to operate the release. Please note this is a hold on a credit card meaning it doesn't show as a transaction on your statement. 

  *The pre-authorisation may differ depending on vehicle type.

• How many drivers can be on the agreement?

  Moto Car Rental includes two named drivers free-of-charge (including main driver) in the base rental car hire cost.

  Additional drivers (from the 3rd driver and above) are an additional cost of $5 per day, up to a maximum of $50.

  Extra drivers can be arranged on arrival.

• What accessories are available from Moto Car Rental ?

  The following accessories or extras are available and can either be pre-booked online or purchased at pick up:

  • Baby and booster seats
  • Ski racks (selected locations)
  • Snow chains (selected locations)

• What driving licence do I need to hire with Moto Car Rental?

  You can rent from Moto Car Rental with a full open New Zealand drivers licence only. You can not have been given a disqualification or suspension in New Zealand, as we will be unable to rent you a vehicle.

  If your drivers license is not issued from NZ, you must meet the below requirements:

  • you have a current and valid overseas licence and an International Driving Permit (this must be the physical card/permit and not in digital format)
  • if your overseas licence is not English, you must have an accurate translation
  • you will need the above documents if you came into New Zealand less than 12 months ago

  If you don’t meet all of these requirements, you must apply for a New Zealand driver licence to drive in New Zealand.

  The law requires us to sight your licence when you collect your rental car. No photocopies, scanned licenses or digital driver's licenses will be accepted.

  Restricted license's from either NZ or abroad can not be accepted.

• How far in advance do I need to book my rental car?

  If you are travelling during the peak travel season in New Zealand (November to April), we would recommend booking as far in advance as possible to ensure the best rates and choice of vehicles.

  You can however book right up until the day of departure with Moto Car Rental if it suits, then simply give one of our expert Reservations Team a call on 0800 656 564 and they will let you know what car categories we have available.

  If you prefer to book online, we would recommend booking at least 3-7 days in advance of your planned pick up date during our Winter and Spring seasons, and as soon as possible for Summer bookings.