Moto is open for business at all traffic light alert levels in all three locations. To help keep customers and staff safe, we ask you to maintain the social distancing requirements of one metre at the branches, follow our signage when queuing, sign in using the NZ Covid Tracer app, and masks or face coverings must be worn at all times. https://www.motocarrental.co.nz/support-services/coronavirus-update/
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Coronavirus Update

Latest update to our customers regarding COVID-19

INFORMATION FOR ALL CUSTOMERS - UPDATE AS OF 21 FEBRUARY 2022

Moto is open for business at all traffic light alert levels in all three locations.

To help keep customers and staff safe, we ask you to maintain the social distancing requirements of one metre at the branches, follow our signage when queuing, sign in using the NZ Covid Tracer app, and masks or face coverings must be worn at all times.

 

Keeping safe over the Red Light setting

We will strictly adhere to Government and Ministry of Health guidelines for social distancing, number of people gathered, face mask wearing, contact tracing and heightened measures of hygiene.

We have designed good health and safety measures to keep our staff and customers safe, with cleaning and sanitisation as our main focus. Please note we ask you to maintain the social distancing requirements of one metre at the branches, follow our signage when queuing, sign in using the NZ Covid Tracer app, and masks or face coverings must be worn at all times.


Our New Zealand branches in Auckland, Queenstown and Christchurch are now operating as per normal, with stringent health and safety measures in place.

They are operating out of their normal locations and the branch hours will remain the same (see the Locations pages here).


Keeping safe

We will strictly adhere to Government and Ministry of Health guidelines for social distancing, number of people gathered, face mask wearing, contact tracing and heightened measures of hygiene.

We have designed good health and safety measures to keep our staff and customers safe, with cleaning and sanitisation as our main focus. Please note we ask you to maintain the social distancing requirements of two metres at the branches, follow our signage when queuing, sign in using the NZ Covid Tracer app, and masks or face coverings must be worn at all times.


How do I contact Moto?

Our Customer Service Team will be operating normally from their remote locations, they are contactable from 7:00am to 6:00pm Monday to Friday and 8:00am to 6:00pm on weekends. We strongly recommend that you either email us at [email protected], as you can appreciate, our phone lines are currently very busy. We aim to respond to all emails within a 24-hour period, however if you do need to call, we are also available on the numbers below:

0800 656 564 (NZ)
+64 9 300 7965 (International)

Please see the link below for more information on transport and travel during the different Alert Levels.

https://covid19.govt.nz/travel/domestic-travel/


As an 100% Kiwi owned and operated company, we would like to thank you our valued customers for your continued loyalty and support, and we hope to see you all again soon.


 

Additional Cleaning and Sanitisation Information

We are very proud of our cleaning processes at Moto Car Rental but during this time we have put in place additional cleanliness procedures across our network. This includes increased sanitisation of all rental vehicles, with a particular focus on the sanitisation of keys, steering wheels and other highly utilised areas of the vehicle.

All Moto Branch staff are also adhering to the Ministry of Health’s guidelines regarding hygiene advice and social distancing measures.

We actively encourage all our customers who visit an Moto branch to scan the displayed QR code with the NZ COVID Tracer app, more details on the app can be found here.

See here for more information.


 

Alert Level Updates and Booking Policies

All changes in the Alert Levels will be communicated on our website and via our social media channels. The updates will highlight what you need to do as a customer, whether you have a current booking or one in the future. 

Cancellations

There is no cancellation fee at Moto, if you wish to cancel your booking please let us know.

You can cancel your booking:

  • online by clicking on “Manage Booking”. Please note, bookings for car rentals cannot be cancelled online less than 24 hours before pickup and 48 hours before a ferry crossing.
  • If you need to cancel less than 24 hours before the pick up or less than 48 hours before a ferry crossing, please get in touch with us by phone on 0800 656 564 for New Zealand, or email us on [email protected].

Rescheduling

If you wish to return or extend your rental car booking during a Covid Alert level change, please contact us via phone or email.