Moto is open for business at all traffic light alert levels in all three locations. To help keep customers and staff safe, we ask you to maintain the social distancing requirements of one metre at the branches, follow our signage when queuing, sign in using the NZ Covid Tracer app, and masks or face coverings must be worn at all times. https://www.motocarrental.co.nz/support-services/coronavirus-update/

View Your Booking

Want to review your car rental booking prior to pick up?

Just fill in your booking details in the form below.

Please note your Reservation Number starts with R0 (the number 0, not the letter O).  

Find My Booking

If you have any questions, just get in touch and we’ll be happy to resolve any booking queries you have.

Frequently Asked Questions About Booking

  • I can't find my Booking under 'My Bookings'

    The most common reason people cannot find their booking when using the 'My Bookings' online account is that they are entering the Booking Reservation number incorrectly. Please note that the R0ABCD Reservation number is the number zero (0) and NOT the letter O.

  • How do I pay for my rental car?

    When booking with Moto Car Rental, you don’t have to pay anything up front. However please give us a call or email us if you’d like to do so.

    Please note that we do NOT accept Cash as a form of payment.

    We accept:

    • Visa
    • Mastercard
    • American Express
    • Credit cards
    • Debit cards

    These cards must show the main driver's name, signature and card number, with the applicable logo. Cash, prepaid and reloadable debit cards, gift cards and Travel cards, are NOT accepted for payment or to use as a bond for security purposes. 

    A credit card transaction fee of 2.2% for Mastercard and Visa and 4% for American Express applies to the total rental charges including GST (but excluding any Airport and Ferry fees and the GST on these fees) where a credit card is used for payment.

    A minimum pre-authorisation of NZ$400* is required as security on all Mastercard and Visa debit card payments, and a NZ$200 security pre-authorisation is taken on all credit card payments. All holds on debit cards funds are released upon return of the rental car if no damage or fees are owing on the hire. It can take up to 7 working days for your bank to operate the release. Please note this is a hold on a credit card meaning it doesn't show as a transaction on your statement. 

    *The pre-authorisation may differ depending on vehicle type.

  • What credit or debit card do I need to bring?

    The credit or debit card you bring with you to pay for your rental booking, must be in the name of the main driver. Only the main renter/driver's credit or debit card can be put down for security purposes also.

  • What is Moto Car Rental’s cancellation policy?

    We keep it easy for you. There is no cancellation fee.

    If you wish to cancel your booking please let us know.

    You can cancel your booking:

    • online by clicking on “My Bookings” and enter your Reservation Number and Last Name and select 'Find My Booking'. Select 'Manage Booking' under the image of the vehicle, and 'Cancel Booking', also under the image of your vehicle. Select 'OK' on the pop-up message and your booking will be cancelled.
    • Please note, bookings for car rentals cannot be cancelled online less than 24 hours before pickup. If you need to cancel less than 24hrs before the pick up, please get in touch with us via phone (see below).
    • by phone by calling us on 0800 656 564 for New Zealand
    • by emailing us on [email protected].
  • Will I get a refund if I return my rental car early?

    Refunds are not given for early returns.

    Your travel insurance provider may cover you if you return your rental car early due to illness or unforeseen changes in your travel plans, so you would need to claim the amount for the unused days from them.

  • How many drivers can be on the agreement?

    Moto Car Rental includes two named drivers free-of-charge (including main driver) in the base rental car hire cost.

    Additional drivers (from the 3rd driver and above) are an additional cost of $5 per day, up to a maximum of $50.

    Extra drivers can be arranged on arrival.

  • What is the age/condition of Moto Car Rental cars?

    We have a a large fleet of rental cars with mostly new model 2017-2020 vehicles.

    Moto Car Rental’s cars offer great value for money for travelers who are budget conscious, but still want a comfortable, late model vehicle with all the benefits. This includes 24 hour Roadside Assistance, unlimited kilometers, two drivers included in the base hire cost, and unrivaled depot locations.

    You can be assured that all vehicles are meticulously maintained, groomed and of the highest quality.